Optic for desktop is only available on MacOS.

Optic for web is available on all other operating systems, including Windows, Linux, and more. For these users, it is accessible via the "Start Optic" button on the top right corner at app.getoptic.io.

The Optic Hub (where you'll find the dashboard and saved meetings) is available for all users at app.getoptic.io.

Calendar sync will be available in August 2023.

On Mac, open System Preferences > Privacy & Security > Screen Recording > Look for Optic and ensure it's toggled on.

To fix this issue, quit and relaunch Optic.

This issue occurs when your laptop is not using the correct audio input source when Optic is launched OR when your audio input source is changed while using Optic (i.e. switching from your laptop's built in speaker to headphones).

Currently, Optic uses the audio input source your computer is currently using when the app is launched. The ability to change audio input sources in the Optic app will be available in version 1.0.

Audio not working with RealTek audio:
Windows users may not be able to hear any audio specifically in Zoom meetings while using their computer's default speaker, Realtek(R) Audio. This is an issue with Zoom and Realtek Audio. However, since Optic would register the audio through Zoom, it wouldn't receive any audio either.

Disabling audio enhancements on your device may help you resolve the issue:
‍
1. On your Windows computer, open the Settings app.
2. Click Sound.
3. In the Output section, locate the device's default speaker, for example, Speakers/Headphones Realtek(R) Audio.
4. Click the right arrow icon to the right of the speaker's name to access that speaker's properties.
5. Next to Audio Enhancements, click the drop-down menu and select Off.

For more information, visit Zoom's support hub.

To fix this issue, quit and relaunch Optic.

This issue occurs when your laptop is not using the correct audio input source when Optic is launched OR when your audio input source is changed while using Optic (i.e. switching from your laptop's built in speaker to headphones).

Currently, Optic uses the audio input source your computer is currently using when the app is launched. The ability to change audio input sources in the Optic app will be available in version 1.0.

We are aware of this issue and our developers are currently working on a solution. Please wait until the transcription disappears and try dragging Optic again.

We strive to make Optic as best as it can be. We'd love to hear on suggestions for making it better for everyone.

Please submit your feedback on our Canny page linked below, and we'll review them as soon as possible.